CUSTOMER SERVICE HOURS

Online Customer Service hours are between 9am to 4pm (AEST), Monday to Saturday on 07-3846-1711

ORDER PROCESSING AND DELIVERY

Elite Handcrafts Products orders are fulfilled via Australia Post Parcel, Fastway or Truck freighter within 7 days of the date the order was processed (payment taken). It may take up to 7 working days for an order to be processed from the time of placement, depending upon the particular item. 

In the instance of the item being out of stock no credit card will be processed.

Pictures are used for illustration purposes only – Not all pictures used are an exact representation of the product listed.

All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors, nor price variations due to fluctuation in the dollar or our cost at time of purchase.

Prices on the Website do not always reflect in store pricing and in some cases are only available online. Web prices and ‘Exclusive Web Deals’ are separate and independent of elite Handcrafts Store prices.

PAYMENT METHODS

Elite Handcrafts accepts payment via all major credit cards including VISA, MASTERCARD and AMEX. Unfortunately we cannot accept COD (Cash on Delivery), money orders, or cheques. Direct deposits are accepted after arrangement has been made.

Elite Handcrafts CONDITIONS

Please retain your original receipt, as you will need this as proof of purchase to obtain an exchange or credit note

You can choose between exchange or credit note where goods are faulty, wrongly described online or don’t do what they are supposed to do. 

EXCHANGE

Customers are entitled to a 7 day exchange period on most products, a faulty product can be exchanged or returned for credit. 

Please note: When exchanging goods you must return the original receipt. 
We are only able to exchange if the product is in original and saleable condition. If you are exchanging a product that is not faulty – the postage or freight will be your responsibility.
 

CANCELLATIONS

Cancellations must be made within 24 hours of submitting your order.

After 24 hours a cancellation fee of 10% of the order or a maximum of $50 will apply. If delivery has been made, the customer must return the product, at his or her own expense, and the exchange will be made upon Elite Handcrafts receiving the return product, in its original condition and with the original receipt.

Please note: Exchange or credit note can take up to 10 working days to show up on your bank or credit card statement. This is a condition of the financial institutions involved